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Good Morning Call (with Jackie Oates)

from Surface Industries I by Paul Rooney

/

lyrics

"Good morning, Call Centre Helpline, this is Terrie speaking.
How may I help? You’ve lost our card? Sorry to hear that.
Do you have an old receipt at all or a customer number?
Can I take your postcode?

“Can I have your house number? Ok, I’m just searching now.
It’s not coming up on the system, have you just moved?
In that case what’s your old postcode and house number?”
“It’s a house name,” the caller says, “Long Fleet”.

I wait for my PC’s information.
“Ok, what’s your surname please?”
I ask her. “Is it Miss, Mrs. or Ms?”
She gives the full old address.

I ask when she lost her card: “Two weeks ago,” she tells me.
“Thank you Mrs. Rodgers, I’ll secure your points for you.
I’ll just amend the address details. Do you have one or two cards on account?” “We have two.

My husband has a card,” the caller says.
I say, “You’ll need to tell him
not to use his card, I’ll stop the account
and order replacement cards.
The cards should arrive in seven days time.
Keep receipts in the meantime,
and when the cards arrive go to the store
and they’ll add points from receipts.
Thank you for calling.”

Right, wrap, 107 enter, ready, great no red light.

credits

from Surface Industries I, released September 20, 2021

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